1. Introduction
These Terms and Conditions ("Terms") govern your access to and use of the website carolroderick.ca (the "Site") and any services, programs, or digital products offered through the Site or by Carol Roderick PhD, operating as Connection Engine Inc. ("we," "us," or "our"), a corporation federally incorporated in Canada.
By accessing the Site or purchasing any service or product, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
2. Services and Digital Products
We offer AI integration strategy, AI adoption consulting, AI enablement programs, and related digital products and educational resources (collectively, "Services") to expertise-led businesses. The specific scope, deliverables, timeline, and fees for any consulting engagement will be set out in a separate agreement, proposal, or statement of work.
Digital products may include, but are not limited to, guides, templates, reports, assessments, frameworks, and online programs. All descriptions of digital products on the Site are provided for general informational purposes. We reserve the right to modify, discontinue, or update any product or service at any time without notice.
3. No Guarantees of Results
We do not guarantee any specific outcome, result, or level of business performance as a result of using our Services or purchasing our digital products. Your results will depend on factors including but not limited to your business context, industry, resources, team capacity, level of implementation effort, and market conditions.
Any case studies, examples, client outcomes, or figures referenced on the Site represent actual results from specific engagements and are not a promise or guarantee that you will achieve similar results. Prior outcomes do not guarantee future performance.
All purchasing decisions are your own. By engaging our Services or purchasing a product, you acknowledge that you have conducted your own due diligence and are not relying solely on any information provided on this Site.
4. Intellectual Property
All content on the Site, including text, frameworks, methodologies, graphics, reports, and digital products, is the intellectual property of Carol Roderick PhD / Connection Engine Inc. and is protected under Canadian copyright law and applicable international agreements.
Purchasing a digital product grants you a personal, non-transferable, non-exclusive licence to use that product for your own internal business purposes. You may not reproduce, distribute, sublicense, resell, or share any purchased product or Site content without our prior written consent.
5. Payment and Refunds
All fees for Services are set out in your proposal or statement of work. Digital product prices are listed at the time of purchase. All prices are in Canadian dollars (CAD) unless otherwise specified.
Due to the digital and time-sensitive nature of our products and consulting Services, all sales are final. We do not offer refunds on digital products once they have been accessed or downloaded. For consulting engagements, any refund or cancellation terms will be specified in your individual agreement.
If you believe there has been a billing error, please contact us within 14 days of the transaction at carol@carolroderick.ca.
6. Confidentiality
Any confidential information shared with us in the course of a consulting engagement will be treated with reasonable care and will not be disclosed to third parties except as required by law or with your prior consent. We expect the same in return with respect to any proprietary methodologies, frameworks, or materials we share with you.
7. Limitation of Liability
To the maximum extent permitted by applicable Canadian law, Carol Roderick PhD / Connection Engine Inc. shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Site, our Services, or any digital product, including loss of revenue, loss of data, or loss of business opportunity.
Our total liability to you for any claim arising from or related to these Terms or our Services shall not exceed the amount you paid us in the 12 months preceding the claim.
8. Disclaimer of Warranties
The Site and all content, Services, and digital products are provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. We are not responsible for any third-party websites linked from the Site.
9. Affiliate Links and Third-Party References
From time to time, the Site may contain affiliate links or references to third-party tools, platforms, and services. We may receive compensation if you purchase through those links. We only reference products and services we believe may provide genuine value.
Any affiliate relationship will be disclosed where required. It remains your responsibility to evaluate whether any referenced product or service is appropriate for your needs.
10. Testimonials and Case Studies
Testimonials and case studies on the Site are based on actual client experiences and results. They are presented accurately to the best of our knowledge. These results are not typical and are not a guarantee that you will achieve the same or similar outcomes.
11. Privacy
Your use of the Site is also governed by our Privacy Policy, which follows this document and is incorporated into these Terms by reference. By using the Site, you consent to the collection and use of information as described in the Privacy Policy.
12. Governing Law and Jurisdiction
These Terms are governed by the laws of the Province of Nova Scotia and the federal laws of Canada applicable therein. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Nova Scotia.
13. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes constitutes acceptance of the revised Terms.
14. Contact
Questions about these Terms can be directed to:
Carol Roderick PhD / Connection Engine Inc.
Halifax, Nova Scotia, Canada
carol@carolroderick.ca
carolroderick.ca
1. Overview
Carol Roderick PhD, operating as Connection Engine Inc. ("we," "us," or "our"), is committed to protecting the personal information of visitors and clients. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to that information.
This policy applies to the website carolroderick.ca and any services or digital products offered through it. It is intended to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Nova Scotia privacy legislation.
2. What Information We Collect
We may collect the following types of personal information:
Contact and account information: your name, email address, business name, and any other details you provide when filling out a contact form, booking a call, or purchasing a product or service.
Payment information: billing details processed through third-party payment processors. We do not store credit card numbers or full payment credentials on our systems.
Communications: emails, messages, or other correspondence you send to us, including any information you voluntarily share in the course of a consulting engagement.
Usage data: information collected automatically when you visit the Site, including IP address, browser type, pages visited, and time spent on pages. This may be collected through cookies or analytics tools such as Google Analytics.
3. How We Use Your Information
We use the personal information we collect to: respond to inquiries and deliver the services or products you have requested; process payments and manage billing; communicate with you about your engagement, including sending relevant updates or resources; improve the Site and our services; and comply with legal obligations.
We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling in ways that produce legal or similarly significant effects.
4. Legal Basis for Collection
We collect and use your personal information with your knowledge and consent, as required under PIPEDA. In some cases, collection may be necessary to fulfill a contract with you (such as a consulting agreement or digital product purchase) or to comply with a legal obligation.
You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us at carol@carolroderick.ca. Withdrawing consent may affect our ability to provide certain services.
5. Cookies and Tracking
The Site may use cookies and similar tracking technologies to improve your browsing experience and gather usage analytics. Cookies are small text files stored on your device.
You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of the Site. If we use third-party analytics tools (such as Google Analytics), those providers have their own privacy policies governing data collected through their services.
6. Third-Party Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating the Site or delivering our services, including payment processors, email marketing platforms, scheduling tools, and website hosting providers. These providers are only given access to information necessary to perform their functions and are required to protect your information in a manner consistent with this policy.
We are not responsible for the privacy practices of third-party websites linked from our Site. We encourage you to review the privacy policies of any third-party services you use.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to maintain business records, or as required by law. Client records related to consulting engagements are typically retained for a minimum of seven years in accordance with standard Canadian business and tax record-keeping requirements.
When personal information is no longer required, we take reasonable steps to securely delete or anonymize it.
8. Your Rights
Under PIPEDA, you have the right to: request access to the personal information we hold about you; request correction of inaccurate or incomplete information; withdraw consent to the collection or use of your information (subject to legal or contractual limitations); and lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
To exercise any of these rights, contact us at carol@carolroderick.ca. We will respond within 30 days.
9. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
In the event of a privacy breach that poses a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by law.
10. Children's Privacy
Our Site and services are directed at business owners and professionals. We do not knowingly collect personal information from individuals under the age of 16. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes constitutes acceptance of the revised policy.
12. Contact
Questions, concerns, or requests related to this Privacy Policy can be directed to:
Carol Roderick PhD / Connection Engine Inc.
Halifax, Nova Scotia, Canada
carol@carolroderick.ca
carolroderick.ca
You may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca if you have concerns about how your personal information is being handled.